April 11, 2016

Process Mining at ING Belgium

On Monday April 11, we have demonstrated how we applied Process Mining to improve the customer experience in a crucial customer-facing process at ING Belgium. In this case we compared traditional (six sigma-style) approaches with more modern techniques to help ING Belgium serve its clients better. We illustrated the benefits, milestones, requirements and pitfalls we encountered. Presentation held on the INFORMS conference on Business Analytics and Operations Research in Orlando (USA).

Process Mining